If something isn’t right
We are a small team and we would much rather hear from you than have you disappointed. Call +27 82 680 9902 or email info@littlefoodease.co.za and we will put it right.
Please check your order on arrival
Whether it is food or a sensory box, please inspect your order immediately on delivery, before it goes into the freezer or the cupboard. Report any damaged packaging within 24 hours, with photographs, so we can sort it out quickly.
Frozen food
Our meals are frozen, perishable and made for babies and toddlers. Once they have been delivered we cannot verify how they have been stored, so for food-safety reasons we cannot accept returns or offer refunds on frozen food, except where the products are defective, damaged, or supplied incorrectly.
Products must be transferred to a freezer immediately upon delivery.
If your order arrives thawed, damaged, past its use-by date, or is not what you ordered, tell us immediately on arrival and we will either:
- replace it on our next scheduled delivery to your area, or
- refund you in full
whichever suits you better.
Sensory boxes, play trays and refill kits
If the item is damaged, defective or incorrect
Let us know on arrival and we will replace it or refund you. We carry the cost, including any return shipping.
If you have changed your mind
Where a return is requested for reasons other than damage, defects or supplier error, you will be responsible for the cost of returning the item, as well as the original shipping. These items are couriered at real cost, often across the country.
Items must be unopened, unused and in their original packaging. For hygiene reasons we cannot accept returns of opened sensory materials.
If you are unsure which theme would suit your child best, please ask us before you order. We are always happy to help you choose.
Cancelling an order
If your order has not been packed yet we can cancel it and refund you in full. Once it is packed and out for delivery it cannot be cancelled.
How refunds are paid
Refunds go back to the payment method you used, normally within 5 to 10 working days of us agreeing the refund. Payments are handled by Payfast, so how quickly it reaches you depends on your bank.
Your rights
Nothing in this policy affects your rights under South African consumer law.
